Stories

Telehealth Heros: Short Stories of People Going Above and Beyond the Call of Duty

Short stories about health care professionals and administrators overcoming challenges in order to continue providing safe and high-quality patient care during the pandemic using telehealth technology.

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Complementing Services Before and During COVID: Rural Provider Relies on Telehealth Technology to Deliver Better Care

Unity Medical Center has relied on telehealth to serve their rural patients for years and was well positioned to adapt to the pandemic, expanding their telehealth services to deliver routine care to nursing home patients and connect them with distant family members.

When the Nation Catches Up: As COVID-19 Forces Big Players to Telehealth, Rural Healthcare Providers Benefit

McKenzie County Healthcare Systems already had the training, infrastructure, and staff necessary to expand their telehealth services when telehealth regulations relaxed during the pandemic. This improved patient access to safe and effective emergency care and specialist care.

Yesterday, Today, and Tomorrow: Seeds of Virtual Healthcare Planted Decades Ago

Telehealth technology has been used for decades to minimize travel and exposure for sick patients, provide remote monitoring for the chronically ill, maximize the reach of specialty resources, and provide care for rural Americans. The COVID-19 pandemic put telehealth service delivery into overdrive and promises to be a major turning point in future telehealth programs and initiatives.

Rules, Regulation, and Reimbursement: Temporary Pandemic-Driven Changes Yield Greater Benefits

During COVID, local and federal governments relaxed telehealth regulations so health care providers can continue caring for their patients in safe and effective ways. These regulation changes include expanding the telehealth platforms allowed, relaxing state licensing rules, and allowing reimbursements for telehealth visits.

Healthcare in the Patient’s World: Telehealth Helps Neurologist Tailor Care to Fit Individual Needs

St. Croix Regional Medical Center neurologist finds he can provide care virtually in a way that fits better into the patient's world. SCRMC received previous training from Jonathan Neufeld, Director of gpTRAC.

CEO in the Trenches: Executive Takes It Upon Herself to Bring Telehealth Technology to Patients’ Homes

Dundy County Hospital ramps up telehealth services and sends nurses with telehealth equipment to the homes of patients who were concerned about coming into the clinic but did not have the technology to participate in a telehealth appointment on their own.

A New Kind of House Call: Providers at Door County Medical Center Find Creative Ways to Care for Patients

Door County Medical Center providers successfully find new ways of evaluating, diagnosing, and educating their clients through a video connection. DCMC received previous training from Jonathan Neufeld, Director of gpTRAC.

Reaching Out While Bringing Together: Catholic Health Initiatives Reaches Far Flung Patients While Consolidating Specialty Services

CHI-Physician Enterprise's new telehealth program reaches extremely rural patients, increases collaboration among farflung staff, and opens doors to providing better patient care overall. CHI-Physician Enterprise has visited with gpTRAC several times over the years.

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